Terms and Conditions

These terms set out what you can expect from us, what we need from you, and how we work together. By engaging Pixova for any service, you agree to these terms.

1. Who we are

Pixova is a web design and digital marketing agency based in Birmingham, UK. We trade as Pixova and can be contacted at hello@pixova.uk. Our website is pixova.uk.

2. Our services

We provide website design and development, local SEO, content creation, Google Business Profile optimisation, and AI-assisted marketing automation. The exact scope of work for your project is agreed in writing before we begin, either via email or a written proposal.

Any services not included in the original agreed scope are considered additional work and will be quoted separately before we carry them out.

3. Payment

All prices are displayed on our pricing page and confirmed before any work begins. Our payment structure is as follows:

• Setup fee: A one-off setup fee is charged at the point your website goes live, together with your first month's subscription payment. Nothing is charged before your site is live.
• Monthly subscription: From month two onwards, your chosen monthly rate is charged automatically via Stripe on the same date each month.
• One-off work: Additional work (extra pages, landing pages, major changes) is invoiced separately and payment is due before work begins.

Payment is processed securely via Stripe using a debit or credit card. By purchasing a plan, you authorise Stripe to charge the setup fee and first month on go-live, and to collect your monthly subscription payment automatically on each renewal date thereafter.

If a payment fails, Stripe will retry automatically. If payment remains outstanding after 7 days, we reserve the right to suspend your services until the balance is settled. Late payments may also incur interest under the Late Payment of Commercial Debts (Interest) Act 1998.

4. What we need from you

To complete your project on time and to a high standard, we need:

• Timely feedback. We'll agree review deadlines with you at the start of the project.
• Content you want us to use (text, images, logos) provided in the format we request, by the agreed deadline.
• Access to any existing accounts we need (hosting, domain, Google Business Profile) where relevant.
• A single point of contact with authority to approve work.

Delays caused by late content or feedback may push back the agreed delivery date. We'll always let you know if this happens.

5. Revisions

Each project includes a set number of revisions as stated in your proposal. A revision is a reasonable change within the original agreed scope, not a change in direction or new requirements. Additional revisions or scope changes will be quoted and agreed before we carry them out.

6. Intellectual property

Once your final invoice has been paid in full, you own the website we've built for you: its design, code, and content. You are free to use it however you wish.

Until full payment is received, all work remains the property of Pixova.

We reserve the right to display your completed website in our portfolio and marketing materials unless you ask us in writing not to. We'll always respect reasonable requests for confidentiality.

Any third-party software, plugins, stock images, or fonts we use in your project are subject to their own licences. We'll let you know of any ongoing licensing costs at the start of the project.

7. Third-party services

Some projects involve third-party platforms (hosting providers, domain registrars, email marketing tools, form processors, or analytics services). We are not responsible for downtime, data loss, or changes in service from these providers. Where we set up third-party accounts on your behalf, you remain the account owner and are responsible for maintaining those accounts going forward.

8. Limitation of liability

We take our work seriously and aim to deliver to a high standard. However, to the extent permitted by law:

• We are not liable for any indirect, consequential, or loss-of-business damages arising from our work or services.
• Our total liability to you in connection with any project will not exceed the total amount you paid us for that project.
• We are not liable for losses arising from third-party service failures, security breaches outside our control, or your use of the website after delivery.

Nothing in these terms limits liability for fraud, death, or personal injury caused by our negligence.

9. Minimum term commitments

All monthly plans carry a minimum term commitment from the date your website goes live:

• Monthly plan: 3-month minimum term.
• 6-month plan: 6-month minimum term.
• Rolling monthly: No minimum term. Cancel anytime with 30 days' written notice.

By purchasing a plan, you agree to pay for the full minimum term regardless of whether you choose to use the service during that period. If you request cancellation before the minimum term has elapsed, the remaining months' subscription fees are still owed in full and will be invoiced immediately.

Example: if you are on a 6-month plan and cancel after month 2, you remain liable for months 3, 4, 5, and 6.

10. Cancellation after the minimum term

Once the minimum term has been completed, your subscription continues on a rolling monthly basis. To cancel:

• Send written notice to hello@pixova.uk at least 30 days before your next renewal date.
• Your service will continue until the end of the current billing period. No refunds are issued for any period already paid.
• The setup fee is non-refundable under any circumstances.

We reserve the right to terminate immediately if a client behaves abusively, requests unlawful content, or fails to pay after repeated reminders. In such cases, no refund of any amounts paid will be issued.

11. Chargebacks and disputes

By purchasing a plan, you agree to contact us at hello@pixova.uk to resolve any billing concerns before initiating a chargeback with your bank or card provider. Raising a chargeback without first attempting to resolve the matter directly is a breach of these terms.

In the event of a chargeback or payment dispute, we will provide your card provider or Stripe with full evidence of the services provided, these terms of service, and any communications between us. We reserve the right to pursue any outstanding amounts through the UK small claims court.

12. Confidentiality

We treat all client information as confidential and will not share your business details, project details, or any information you provide with third parties, except where necessary to deliver the service (for example, sharing a brief with a specialist we work with). We expect the same in return: any pricing, processes, or proprietary information we share with you is confidential to Pixova.

13. Governing law

These terms are governed by the law of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to these terms

We may update these terms from time to time. If we make significant changes, we'll let existing clients know by email. Continued use of our services after an update means you accept the revised terms.

15. Questions

If anything in these terms is unclear, or you'd like to discuss anything before engaging us, just drop us an email or use the contact form.